Company Description

Aura Communication, founded in 2012 in Cairo, Egypt, is a leader in delivering exceptional customer experience solutions. With a team of over 800 professionals, we specialize in tailored Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound support, and back-office functions. Our expertise lies in providing flexible, high-quality outsourced customer support for inbound care, sales, marketing, and technical services. We take pride in our commitment to meeting and exceeding our clients' diverse needs with dedication and professionalism.

Role Description

This full-time, on-site Customer Service role is based in Smart Village. The role involves delivering professional banking sector customer support, addressing customer inquiries, resolving issues efficiently, and maintaining customer satisfaction. Responsibilities include clear and effective communication with clients to ensure their concerns are addressed promptly, following up on requests, and maintaining accurate records of interactions for quality assurance purposes.

Qualifications

Strong Customer Service and Communication skills, with an emphasis on professionalism, clarity, and problem-solving abilities Fluency in English is essential, with additional skills in English Teaching and Translation being an added advantage Ability to deliver training and effectively communicate knowledge and procedures to team members Good organizational skills, attention to detail, and a commitment to providing excellent service Bachelor’s degree in a relevant field is preferred Previous experience in customer service or the banking sector is a plus but not mandatory Comfortable working on-site in Smart Village