About the British Council

For over 90 years, the British Council has supported peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide through education, arts, culture, language, and creativity.

The organization works with people in more than 200 countries and territories and operates in over 100 countries worldwide.

Role Overview

We are looking for a Customer Service & Sales Officer to join a highly skilled, supportive, and people-focused team at the Teaching Centre.

This role is ideal for someone who enjoys helping people achieve their goals, delivering excellent customer experiences, and contributing to a collaborative, high-performing environment.

Why Join Us?

Professional Growth & Development

• Learn from experts in customer engagement, sales, and education
• Continuous learning and career advancement opportunities

Supportive Work Culture

• Inclusive and people-focused environment
• Your ideas and contributions are valued

High-Performing Team

• Work with an experienced and collaborative team
• Contribute to meaningful results for thousands of learners

Role Purpose

You will ensure that every student — new or returning — receives professional, informed, and supportive assistance throughout their learning journey.

Your work will help increase enrolments, support Teaching Centre targets, and maintain the British Council’s reputation for quality and trust.

Main Responsibilities

• Engage with students and parents face-to-face and through different communication channels
• Respond to enquiries and guide students through the registration process
• Deliver a welcoming and professional customer experience
• Conduct consultations and manage student leads
• Follow up on enquiries and support monthly sales targets
• Participate in marketing and student engagement activities
• Handle administrative and operational tasks
• Perform accurate data entry and payment processing
• Coordinate surveys and support day-to-day Teaching Centre operations

Qualifications & Experience

Essential Requirements

• Proven experience in customer service
• Self-motivated with a results-driven mindset
• Excellent English communication skills (written and spoken)
• University degree

Preferred Qualifications

• Customer Service Professional Qualification
• Sales-related training or certification
• Experience using CRM software

Working Conditions

• 7.5 working hours per day
• Rotational shifts between 10:00 AM and 7:00 PM
• 2 days off per week

Important Information

• Number of vacancies: 1
• Deadline for applications: 8 March 2026
• Applicants must have the legal right to live and work in Egypt
• All applications must be submitted in English

Equality, Diversity & Inclusion

The British Council is committed to equality, diversity, and inclusion and welcomes applications from all backgrounds.

The organization is also committed to safeguarding children, young people, and adults and follows strict safeguarding policies and procedures.

Application Support

If you experience any issues while submitting your application, you can contact:

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