Job Description

Roles & Responsibilities

Manage multiple concurrent technical projects spanning product, engineering, support, operations, security, data, and partner integrations.

Develop and maintain project plans that include scope, milestones, workstreams, resources, risks, assumptions, dependencies, and change control.

Drive structured project cadence through standups, working sessions, and executive readouts; ensure clear documentation of decisions and next steps.

Coordinate internal teams and external partners to ensure appropriate resourcing and realistic sequencing of work.

Identify and proactively manage cross-team risks, timeline threats, and resource conflicts; escalate with recommended options and trade-offs.

Establish and maintain portfolio-level visibility to ensure alignment with the technical roadmap and business priorities.

Partner with leadership to define and track project KPIs and team OKRs where appropriate.

Build and maintain dashboards and recurring reporting that clearly communicates progress, blockers, and outcomes to necessary stakeholders.

Support intake, prioritization, and planning processes for new initiatives, ensuring requirements and success criteria are clearly defined.

Promote continuous improvement by standardizing templates, reporting rhythms, and delivery best practices across Agile, Waterfall, and hybrid models as appropriate.

Desired Candidate Profile

5+ years of experience in technical project management, program management, or delivery roles within a technology-forward organization.

Demonstrated experience managing cross-functional initiatives involving software, infrastructure, integrations, or mission-critical systems.

Strong working knowledge of project delivery frameworks (Agile/Scrum, Kanban, Waterfall, and hybrid).

Experience with common project and collaboration tools (e.g., HubSpot, Jira, Confluence, Asana, Smartsheet, Monday.com, or equivalent).

Proven ability to translate technical concepts into clear, concise updates for both technical and non-technical stakeholders.

Strong analytical and organizational skills with a consistent track record of driving projects to completion.

Experience supporting retail technology, POS-adjacent ecosystems, identity/verification, or high-availability distributed environments.

Experience coordinating vendor and partner programs across enterprise or multilocation deployments.

Familiarity with operational support rhythms and how incident patterns influence roadmap and delivery planning.

High ownership mindset; structured execution and follow-through.

Excellent prioritization skills across competing deadlines, shifting requirements, and multiple stakeholders.

Strong communication practices with a focus on clarity, consistency, and stakeholder confidence.

Comfort operating in ambiguity and bringing order to complex, cross-team initiatives.

Metrics-oriented approach to project health, outcome measurement, and continuous improvement.