Job Description

Roles & Responsibilities

The Opportunity

We are seeking a motivated and enthusiastic On-Site IT Support Specialist to join our team. In this role, you will support incident resolution by collaborating with various IT support teams and functions. You will act as a representative of the IT organization, engaging directly with users and serving as the primary point of contact on behalf of other IT teams.

You will provide desk-side support for all IT issues requiring physical intervention and ensure a seamless user experience.

How You ll Make an Impact

• Troubleshoot IT-related issues that require physical, on-site support

• Provide on-site IT support across multiple locations, including both the factory and headquarters (HQ), with flexibility to travel as required

• Deliver computers and hardware to users in a ready-to-use state

• Provide ad-hoc training on common IT topics and guide users through self-service tools when needed

• Manage physical stock of devices and accessories, including CMDB updates

• Perform regular inventory checks for hardware and related equipment

• Coordinate logistics with local providers to ship and move devices across locations

• Handle warranty cases in collaboration with relevant OEM vendors

• Identify and report risks that may impact OSS service quality

• Provide desk-side support for end users, IT equipment, software in meeting rooms, and other collaboration spaces

• Support and coordinate with third-party technicians

• Conduct regular checks of computer rooms, including temperature, air conditioning, cabling, and overall functionality

• Follow OSS governance processes, including participation in meetings and escalation procedures

• Adhere to OSS procedures defined in runbooks, SOPs, and knowledge articles

• Work full-time on-site at the assigned factory location

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Desired Candidate Profile

Your Background

• Bachelor s degree in Information Technology or a related field

• Minimum of 2 years of professional experience in IT support

• Willingness and flexibility to travel between multiple work locations, including factory and headquarters (HQ), as required

• Proactive, solution-oriented mindset with the ability to work independently

• Strong communication skills with proficiency in both written and spoken English