Job Description

Roles & Responsibilities

Tasks and duties:

• Supervising staff and ensuring that they are performing their duties efficiently.
• Overseeing the day-to-day operations of the department.
• Developing and implementing operational policies and procedures.
• Managing inventory and supplies.
• Monitoring and analyzing departmental performance metrics.
• Working with other teams to ensure the smooth functioning of the organization.
• Identifying areas for improvement and implementing solutions.
• Facilitating training for new employees and providing ongoing training for existing staff.
• Providing feedback to employees through performance evaluations.
• Evaluating and recommending new technologies and systems to improve operation

Responsibilities:

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all branch. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputies for the General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming