Job Description

Roles & Responsibilities

Reception (50%)

• Screening incoming telephone calls (internal and external), determine purpose of calls, and forward calls to appropriate personnel or department, take and deliver messages when appropriate personnel are unavailable
• Answer questions about organization and provide callers with address, directions, and other information
• Deal with general inquiries in a professional and courteous manner, in person, on the telephone or via e-mail; direct inquiries as appropriate
• Greet and receive visitors, determine nature of business, direct and accompany visitors to appropriate personnel, keep visitors log
• Depending on RO may prepare meeting room with presentation equipment/materials and refreshments Arrange passes, monitor visitors to the RO and prepare periodical statistics regarding the visitors from HQ
• Assist visiting missions if required

Clerical/Administrative (50%)

• Arrange couriers .screen, sort and process mail for RO staff
• Scan, copy and send documents
• May assist with maintaining the archives and filing
• Depending on RO may schedule appointments for RO staff, maintain appointment diary electronically in MS Outlook
• Organize conference and meeting room bookings
• Depending on RO may organize and register drivers working schedules
• Arrange transportation for the EBRD visitors on request
• Provide assistance and secretarial back up to support Banker/s if required
• Depending on RO may be required to provide ad hoc support to the secretaries/administrative staff/Office Manager
• May be responsible for the maintaining of staff whereabouts schedule
• May be responsible for checking general RO e-mail and forwarding to the relevant staff member for further action
• May be entitled to ITC duties
• Depending on RO may assist with arranging local visas for staff and coordination with the foreign ministry

Desired Candidate Profile

Minimum secondary education, university preferred

Previous experience in a receptionist / secretarial capacity

Familiarity with the use of office equipment, such as fax, photocopiers etc

Excellent verbal communication skills with a good telephone manner

Good interpersonal skills

Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) and e-mail (Microsoft Outlook) combined with ability to acquire other skills as necessary

Ability to work on own initiative and take responsibility where necessary and to work as part of a team

Multilingual English plus relevant country of operation language

A good phone manner and excellent organisational skills with ability to deal with people effectively

Follow the Bank s policies and procedures

Smart and business-like appearance

Ability to work to a high standard (and while under pressure)

Honest and trustworthy

Good time management skills

Cultural awareness and sensitivity