Job Description
Roles & Responsibilities
Responsibilities:
- Responding to requests for technical assistance via phone, email, or in person.
- Troubleshooting and diagnosing hardware and software issues.
- Installing and configuring computer hardware and software.
- Maintaining and updating IT documentation and knowledge base.
- Providing guidance to end-users on computer systems and software applications.
- Supporting the day-to-day operations of the computer network.
- Managing daily backupsHelping in purchasing all needed devices.
Requirements
- A bachelor's degree in computer science or any related field.
- 1 to 3 years experience.
- Ability to troubleshoot and resolve technical issues on time.
- Technical knowledge of computer hardware, software, and operating systems.
- Familiarity with the help desk.
- Knowledge of IT service management principles and practices.
- Windows & Linux admin hard-working and knowledgeable.
- CCNA, RHCSA, Network, Windows Administration.
Desired Candidate Profile
Providing technical support and assistance to end-users who are experiencing issues with their computer hardware, software, or other IT-related problems.