Job Description

Roles & Responsibilities

Sutherland logo

Leading Telecommunication Company in the US

Alexandria, Egypt

Full-time

Company Description

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

Job Description

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Your day-to-day responsibilities will include:

Desired Candidate Profile

Fresh Grads & Dropouts are welcome to apply!

What we re looking for:

Fluency in English is a MUST! (B2/C1 level)

Strong skills in Customer Service & Customer Support

Proven ability to enhance Customer Satisfaction & Customer Experience

Problem-solving, active listening, & attention to detail

Experience in a customer-facing role and familiarity with CRM tools is a plus!

Flexibility with night & overnight shifts is essential

Proficiency in professional phone etiquette & communication techniques is a plus

If you re passionate about making a difference and love helping customers, we want YOU!