Jobs / Customer Service Jobs / Real Estate Customer Service Specialist
Full Time
TBK Developments -
Egypt , Giza
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TBK Developments
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Job Details

Experience 3 to 5 years
Salary Confidential
Employment Full Time
Gender Female
Category Customer Service
Industry Real Estate
  • Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
  • Handle all customer’s inquiries received timely and professionally.
  • Understanding customers' needs and identifying their problems.
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • To resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Update client’s account data on the company database to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.

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About TBK Developments
Egypt, Giza
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