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Operations & Inside Sales Manager

Full Time
Egypt , Giza
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Job Details

Experience 3 to 5 years
Salary 7500 - 17500
Employment Full Time
Gender Female
Category Design/Creative
Industry Accounting and Finance (Corporate / Airline Industry)
  • Arab Flex — Egypt's leading sports nutrition brand since 2006 — is hiring an Operations & Inside Sales Manager to run our office operations and drive inside sales.
  • About Arab Flex:
    We're an established Egyptian sports nutrition brand with thousands of customers nationwide. We operate through our e-commerce website (arab-flex.com), WhatsApp/Telegram Smart Bot, and the upcoming ArabFlex PRO platform for gym management.
  • The Role:
    You will be responsible for managing daily operations and ensuring every customer receives a professional experience from inquiry to delivery.
  • Key Responsibilities:
  • Inside Sales Management (40%):
  •  Monitor and process incoming orders from Smart Bot (WhatsApp/Telegram), website, and phone
  •  Contact customers before order confirmation for verification and upsell
  •  Follow up on abandoned carts on the website
  •  Execute Win-Back campaigns targeting inactive customers
  •  Manage subscription orders for ArabFlex PRO platform from gyms
  • Customer Service (20%):
  •  Respond to customer inquiries and complaints across all channels within 30 minutes
  •  Coordinate delivery with the warehouse team
  •  Follow up with customers post-delivery to ensure satisfaction
  •  Manage customer database on WooCommerce
  • Office Operations (20%):
  •  Track inventory and alert before stock-outs
  •  Organize customer files, orders, and documentation
  • Communicate with suppliers and central warehouse
  •  Prepare daily and weekly reports for management
  • Marketing Support (10%):
  •  Review daily content before publishing on Facebook & Instagram
  •  Monitor performance marketing campaigns (with our freelancer)
  •  Schedule and coordinate content calendar
  • Future Expansion Prep (10%):
  •  Document all operations into clear SOPs
  •  Build a database of 200+ gyms in Greater Cairo
  •  Establish initial relationships with gym owners and trainers via phone
  • Compensation Structure:
  •  Month 1 (Probation): EGP 7,500
  •  Month 2: EGP 8,500
  •  Month 3: EGP 9,500
  •  Month 4+ (Permanent): EGP 10,000 base + Uncapped Commission
  • Working Hours: 11 AM – 9 PM | 6 days/week (Friday off)
    Location: Al Haram, Giza
  • Why Join Us:
  •  Stable, established company with 20 years in the market
  •  Modern tech stack (WooCommerce, Smart Bot, Cloudinary, etc.)
  •  Direct mentorship from the founder (25+ years industry experience)
  •  Uncapped commission with transparent target system
  •  Real opportunity to grow as the company expands

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