Job Description

Roles & Responsibilities

u> strong>What you ll be doing:/u> /strong> /p>

• Own and optimize Deal Desk processes, including deal structuring, approvals, and automated order confirmations in Salesforce CRM and DealHub
• Define and enforce commercial policies (discounting, billing terms, and deal profitability) in close alignment with Finance
• Manage end-to-end subscription lifecycle events (amendments, renewals, cancellations, and partial churn) with strong financial governance
• Lead commission and incentive management, including plan design, calculation, reporting, and audit readiness in partnership with Finance, Legal, and HR
• Drive Order-to-Cash (O2C) optimization by standardizing and automating workflows across CRM, billing, and financial systems
• Identify and implement automation opportunities to reduce manual work, improve accuracy, and scale operations
• Act as a key partner to Finance, ensuring accurate data flows, forecasting support, and alignment on revenue recognition and reporting

Desired Candidate Profile

u> strong>What you ll bring:/u> /strong> /p>

• 5+ years of experience in Deal Desk, Revenue Operations, or Commercial Operations
• Strong experience with CRM and CPQ systems (e.g., Salesforce, DealHub)
• Proven track record in subscription lifecycle management
• Experience with commission planning and execution
• Able to work strong>hybrid /strong>in our office in strong>Alexandria (3 days in office)/strong> /li>
• Strong analytical mindset with attention to detail and process discipline
• Hands-on mindset with the ability to act as a gatekeeper between the commercial organization and company guidelines
• Ability to work cross-functionally with Sales, Finance, Legal, and Tech
• Excellent communication and stakeholder management skills