Position Overview We are a premium skincare and beauty brand operating within the GCC market, dedicated to delivering exceptional products and a refined customer experience. We are seeking a Chat Support Agent to join our Customer Experience team and serve as the primary digital representative of the brand. This role requires a high level of professionalism, strong attention to detail, and the ability to deliver a seamless, luxury-standard customer experience across all digital communication channels. Job Purpose To manage customer interactions across digital platforms in a professional and efficient manner, ensuring high levels of customer satisfaction, retention, and a consistently premium brand experience. Key Responsibilities Handle customer inquiries via live chat, Whats App, email, and social media platforms Provide clear, accurate, and brand-aligned responses to all customer queries Assist customers with product information, order processing, and account-related requests Resolve complaints and issues in a professional, solution-oriented manner Escalate complex cases to the relevant departments when necessary Maintain detailed and accurate records of all customer interactions within CRM systems Ensure all communications reflect the brand’s premium tone and positioning Adhere to internal SOPs and customer service guidelines at all times Work Conditions Working Hours: 8 hours per day (including a 1-hour break) Schedule: Rotational shifts with 2 days off per week Requirements Proven experience in customer service, call center, or chat support roles is required Prior experience handling GCC customers or accounts is highly preferred Excellent written communication skills in both Arabic and English Strong typing skills with the ability to manage multiple conversations simultaneously Professional demeanor with a strong customer-first mindset Familiarity with CRM systems or chat support platforms is an advantage Background in the pharmaceutical field is preferred Previous experience in the beauty or skincare industry is a plus Ability to work under pressure while maintaining high-quality standards Skills & Competencies Strong communication and problem-solving skills High level of attention to detail Emotional intelligence and patience in customer interactions Ability to adapt communication style to a luxury brand tone Strong time management and multitasking abilities