Company Description

Alorica is a global, full-service Customer Experience (CX) partner passionately committed to creating customers for life by delivering innovative solutions that elevate brands. With 100,000 professionals across 17 countries, we serve over 250 brands in more than 75 languages. By combining industry expertise, cutting-edge technology, and strong client relationships, we deliver measurable results and craft pioneering customer experiences. At Alorica, we pride ourselves on our values of integrity and authenticity, fostering a culture of curiosity, creativity, and connection. Join us to be a part of a team that is dedicated to making a difference.

Role Description

We are seeking a dedicated Customer Service Agent (Wave 1) for a full-time, on-site position located in Qesm El Sheikh Zaid. In this role, you will handle inbound and outbound customer interactions, provide accurate information about products and services, resolve customer inquiries or issues, and ensure customer satisfaction. You will also escalate complex problems when necessary, maintain accurate records, and uphold the highest standards of customer care while working in a fast-paced environment.

Qualifications

Proficiency in Customer Service, Customer Support, and delivering exceptional Customer Experience Proven ability to ensure Customer Satisfaction and build strong customer relationships Strong verbal and written communication skills Problem-solving abilities and a proactive approach to resolving customer concerns Comfortable working in a collaborative and fast-paced on-site environment Previous experience in a customer-facing role is a plus High school diploma or equivalent is required; additional training or certifications in customer service are advantageous Fluency in multiple languages is an asset