Company Description Prime Developments Red Sea is a prominent real estate developer based in Hurghada, Red Sea. The company specializes in creating high-quality residential and commercial properties in one of Egypt's most sought-after locations. Known for its commitment to quality and innovation, Prime Developments has contributed significantly to the region's growth and appeal. The company is dedicated to delivering exceptional projects that meet the demands of both residents and investors while enhancing the local community.
Role Description We are seeking a full-time, on-site Customer Excellence Manager to join our team in Hurghada. In this role, you will oversee customer interactions and CRM system to ensure high levels of satisfaction and build strong relationships with clients. Daily responsibilities will include managing customer inquiries, resolving issues promptly, analyzing customer data to identify improvement opportunities, and coordinating with internal teams to ensure seamless service delivery. The role requires a proactive approach to account management and consistent communication with stakeholders to maintain trust and drive customer loyalty.
Qualifications Strong skills in Customer Satisfaction and Customer Service Proficiency in Account Management and building long-term client relationships Excellent Communication skills, both verbal and written Well-developed Analytical Skills to assess customer data and identify trends Ability to handle inquiries, resolve issues efficiently, and provide exceptional service Experience in the real estate industry or a related field is a plus Bachelor’s degree in Business Administration, Marketing, or a related discipline Strong organizational and multitasking abilities