Job Description
German Trainer (C1)
We are seeking a qualified German Trainer to join our team and take ownership of customer service agent training programs. The ideal candidate will be responsible for delivering high-quality training sessions, improving language proficiency, and enhancing overall performance.
Responsibilities
- Deliver German language and communication training sessions for agents.
- Design and update training materials based on business needs.
- Assess trainees’ performance and track their progress.
- Provide coaching and continuous support to improve performance.
- Identify skill gaps and create development plans.
- Collaborate with Quality and Operations teams to improve overall performance.
- Conduct refreshers and upskilling sessions.