Jobs / Engineering Jobs / Application Support Engineer
Full Time
e-finance -
Egypt , Giza
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Job Details

Experience 0 to 2 years
Salary Confidential
Employment Full Time
Category Information Technology
Industry Financial Services
  • Monitor and ensure the availability of the application on a regular basis.
  • Troubleshot and trace different application errors and bugs and recommend and develop workarounds and solutions.
  • Handle the operations of different digital transformation governmental projects.
  • Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving .etc.)
  • Manage configurations and deployments on the different environments.
  • Weekly based on call on a rotation schedule that guarantee 24*7 On call support coverage for all solutions operated (based on the Nature of the Project assigned)
  • Review and handle reported complaints and issues.
  • Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.
  • Run regular check for system operational monitors and handle alarms generated out of those monitors as incidents.
  • Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
  • Perform the needed UAT testing for the assigned systems.
  • Performance of any job-related tasks assigned by direct manager/supervisor.
  • Manage fixes needed for resolving reported incident in alignment with IT change management process.
  • Development of Automation tools to support the Day-to-Day activities and reduce time and efforts.

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