Role Overview The Customer Service Representative supports customers through phone, or in‑person channels, ensuring timely resolution of inquiries and maintaining a positive customer experience. This is a full‑time, short‑term contract (4–5 months) suitable for recent graduates and university students seeking practical experience. Key Responsibilities Respond to customer inquiries across assigned channels (phone, email, chat, social media). Provide accurate information about products, services, policies, and procedures. Handle complaints professionally and escalate complex cases when necessary. Document customer interactions clearly in the CRM system. Follow communication scripts, quality standards, and service-level agreements (SLAs). Process orders, returns, account updates, and service requests. Coordinate with internal teams (technical support, operations, sales, HR) to resolve issues. Identify recurring customer issues and report them to management. Maintain confidentiality of customer data and follow company compliance guidelines. Participate in training sessions, coaching, and performance reviews. Support seasonal or high-volume periods as needed. Required Qualifications High school diploma or equivalent; university students are encouraged to apply. Strong verbal and written communication skills in the required languages. Basic computer literacy (typing, email, CRM systems, MS Office). Ability to multitask, prioritize, and manage time effectively. Customer‑focused attitude with patience and professionalism. Problem‑solving skills and the ability to work under pressure. Willingness to work full-time shifts (including weekends or evenings if required). Preferred Qualifications Previous experience in customer service, call centers, retail, or hospitality. Familiarity with CRM tools. Ability to handle high call/chat volumes. Team‑oriented mindset and adaptability to fast-paced environments. Contract Details Duration: 4–5 months (with potential extension based on performance and business needs). Schedule: Full-time (48 hours/week), shift-based depending on business hours. Compensation: Monthly salary + Transportation for Baltim residents + Accommodation. Work Model: On-site. Opportunities for Students Flexible scheduling options during exam periods (if applicable). Hands-on experience in communication, problem-solving, and customer handling. Certificate of completion or recommendation letter at the end of the contract. Potential for long-term employment after graduation based on performance. Key Competencies Communication: Clear, empathetic, and professional. Active Listening: Understanding customer needs without assumptions. Patience & Emotional Control: Staying calm with difficult customers. Attention to Detail: Accurate data entry and information handling. Adaptability: Ability to learn new systems and processes quickly. Teamwork: Collaborating with colleagues to improve service quality.