Main job duties and responsibilities:
Handling letters and collection of dues of maintenance difference and gardens. Regularly inspects community facilities. Handling walk-in client's requests and complaints. Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities) Gather information about living zones, products, and services. Create reports, including analysis and ratings. Prepare report, highlighting gaps and recommended actions and near miss events. On site Follow-up to ensure completion of actions. Offer critical insights for the company to drive effective change to enhance customer experience. Report complex issues and residents’ complaints to Manager, Community and propose recommendations for improvement. Address internal issues, if any, with other departments, which have an impact on service and satisfaction levels and resolve them. Responsible for all community admin work.
Job requirements:Educational background and previous experience:
Suitable bachelor’s degree.1-3 years of experience in the same position.
Knowledge and Functional Skills:
Customer Oriented Excellent Leadership and Delegation. Good Computer Skills (MS Office) Excellent communication skills. Good command of written and spoken English and Arabic languages.