Dsquares specializes in offering loyalty programs that bring our clients closer to their consumers.
Through our different range of solutions, we deliver end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs.
From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.
Our People are our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side.
Our culture is open and empowering.
If you are passionate and driven, you will fit right in.
About the Role: At Dsquares, Account Management is not about servicing clients — it’s about building long-term partnerships that create value, loyalty, and growth .
The Account Management Director is the custodian of our client relationships, leading strategic partnerships with key clients and ensuring Dsquares delivers meaningful, measurable impact across engagement, loyalty, and experience.
This role blends commercial leadership, relationship depth, and cultural stewardship , turning clients into advocates and ambassadors of the Dsquares brand.
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.
Duties & Responsibilities: Client Strategy & Relationship Leadership Act as senior strategic partner to key clients, understanding their business objectives and translating them into value-driven solutions Build trusted, long-term relationships with C-suite and senior stakeholders Lead high-stakes client negotiations, renewals, and contract discussions Anticipate client needs and proactively propose growth opportunities Revenue Growth & Commercial Performance Own account revenue targets, retention, and expansion (upsell/cross-sell) Drive account planning and forecasting in partnership with Sales and Finance Identify new opportunities within existing portfolios and convert them into measurable growth Ensure profitability and margin discipline across accounts Team Leadership & Capability Building Lead, coach, and develop Account Management Managers & Senior Account Management Managers Set clear performance expectations, KPIs, and development plans Foster a high-performance, client-centric culture Act as escalation point for complex or sensitive client matters Operational Excellence Ensure seamless delivery in collaboration with internal teams (Sales, Product, Marketing, Operations) Establish and optimize account management processes and governance Monitor client satisfaction, service quality, and delivery performance Drive consistency in reporting, reviews, and account health metrics Stakeholder & Cross-Functional Collaboration Partner closely with Sales on acquisition-to-retention handover Work with Product/Operations to influence roadmap and service enhancements Represent the voice of the client internally   Success Metrics Net revenue retention (NRR) and account growth Renewal rates and contract value expansion Portfolio profitability and margin improvement Forecast accuracy and pipeline conversion Client advocacy tied to commercial outcomes Key Skills & Competencies Strategic relationship management at senior/executive level Strong commercial and financial acumen Leadership and people development capability Negotiation and influence Client advocacy with business discipline Data-driven decision making Exceptional communication and stakeholder management Experience & Qualifications 8–12+ years’ experience in account management, client services, or customer success Proven experience managing large, complex, or global accounts Demonstrated leadership of account management teams Experience driving revenue growth within existing client portfolios Required Languages:   - Fluency in Arabic and English (both written and spoken as main communication), and as content creation language