Jobs / Electrical Engineering Jobs / Electrical Engineer
Full Time
El Abd Group -
Egypt , Monufya
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El Abd Group
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Job Details

Experience 3 to 9 years
Salary Confidential
Employment Full Time
Gender Male
Education Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
Category Customer Service
Industry Wireless
  • Provide technical support and troubleshooting assistance for home appliances to customers and internal teams.
  • Diagnose and resolve hardware and software issues related to household appliances efficiently.
  • Document and track all support interactions, issues, and resolutions in the company’s ticketing system.
  • Collaborate with product development and engineering teams to escalate and resolve complex technical problems.
  • Deliver remote and on-site support as required, ensuring timely and effective solutions.
  • Educate customers on the proper usage, maintenance, and features of home appliances.
  • Conduct root cause analysis to identify recurring issues and recommend preventive measures.
  • Assist in the installation, configuration, and testing of new appliances and components.
  • Prepare technical reports and provide feedback to improve product quality and customer satisfaction.
  • Stay updated on the latest technologies and advancements in the home appliances sector.

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About El Abd Group
Egypt, Monufya
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