1- Retail Audit & Compliance:
- Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance.
- Identify gaps, risks, and non-compliance issues and escalate them as required.
2- Customer Centricity & Quality:
- Assess Customer Centricity standards and service quality in line with company policies and regulatory requirements.
- Utilize standardized audit checklists to evaluate each location or branch consistently.
3- Audit Feedback & Reporting:
- Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations.
- Provide clear feedback to retail site management to address audit findings and improve compliance and quality.
- Submit a final audit report covering all visited locations, highlighting risks and areas for improvement.