System & Network Administration
Install, configure, and maintain Windows Server environments
Manage and monitor LAN infrastructure (switches, cabling, access points)
Configure and maintain Sophos Firewall (rules, VPNs, security policies)
Ensure network security, performance, and availability
VoIP & Communication Systems
Install, configure, and maintain Issabel VoIP systems
Troubleshoot VoIP-related issues (extensions, trunks, call quality)
Manage SIP accounts, IVR, call routing, and recordings
IT Support & Troubleshooting
Diagnose and resolve hardware, software, and network issues
Provide Level 1–2 technical support for users
Troubleshoot desktops, laptops, printers, and peripherals
Handle incident resolution and root cause analysis
Asset & Ticket Management
Maintain accurate IT asset inventory (hardware, software, licenses)
Use and manage a ticketing system for incident tracking and resolution
Ensure proper documentation of issues, fixes, and procedures
Hardware & Infrastructure
Install, upgrade, and maintain IT hardware
Perform routine system checks, updates, and backups
Assist with new office setups, expansions, and relocations