Job Description Handle incoming calls inquiries related to financial products, account information, and transactions. Provide accurate and timely responses to customer requests, ensuring a positive service experience. Identify customer needs and offer suitable financial solutions, products, or digital channels. Provide accurate information regarding financial products, promotions, and procedures. Ensure proper customer authentication and data privacy in all transactions. Adhere to all financial industry regulations (e.g., KYC, AML, data privacy). Follow call scripts and compliance guidelines during all interactions. Report potential fraud, suspicious activity, or breaches of compliance immediately. Ensure all customer interactions are recorded accurately in the CRM system. Meet or exceed KPIs including Average Handling Time (AHT( and Customer Satisfaction Score (CSAT). Contribute to achieving the team’s service level targets. Identify and recommend process improvements to enhance customer experience. Support and collaborate with the Inbound Supervisor and colleagues to meet unit performance goals Job Requirements :Minimum of 1 year of experience in customer support, customer service, or a related field. Excellent verbal and written communication skills in English. Ability to work full-time, on-site in an office environment. Strong problem-solving and conflict resolution abilities. Demonstrated ability to handle multiple tasks and prioritize effectively. Familiarity with CRM systems and support ticketing tools. Comfortable working in a fast-paced, dynamic environment. Strong attention to detail and organizational skills. Willingness to work flexible shifts, including evenings, weekends, or holidays as needed. Commitment to delivering exceptional customer experiences.