Company Description

Since 2012, DFA - Accredited German Institute has provided high-level German language courses with a focus on innovation and modern teaching techniques. Supported by a team of highly qualified native and native-like teachers, DFA ensures first-class education. With multiple branches in Egypt and a yearly enrollment of over 4,500 students, the institute combines online and on-site learning. DFA’s certificates are accredited by esteemed German universities, including Goethe University in Frankfurt and Berlin University. In 2022, DFA established "SET - Spracherwerb Testen," a separate entity for managing language proficiency exams for both internal and external students.
Role Description
Conduct One-to-one sessions with new students
Use the flower of service approach to promote and sell DFA services to potential students in person and over the phone
Enroll the needed number of students into incomplete groups or level
Record Students' information on the DFA portal
Coordinate online placement test and sending the test results to the Logistic
Respond to incoming calls from the DFA Hotline, providing students with the necessary Information, redirecting calls when needed and updating activities on the portal
Ensure timely receipt of course fees from students
Take responsibility for petty cash, if required
Generate sales leads that convert into new customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Do Follow up and absent calls
Meet team's sales targets
Act as the primary contact for Escalations
Support in Orientation, Feedback collection, confirmation, cancellation, surveys, and rescheduling.
Qualifications:
Knowledge
Bachelor's degree in Mass Communication, Marketing, commerce or related field
Experience
Proven experience as a sales representative, Customer Service from 1 to 2 years.
Experience in Sales or Marketing is an added plus
Ability to learn about products and services and describe/explain them to prospects
Proficient in MS Office
Technical Skills
V. good knowledge of English.
Good of German language is an added plus
Soft Skills
Excellent written and verbal communication skills.
Cool-tempered and able to handle rejection and stress in soliciting customers.
Super negotiation and interpersonal skills, including the ability to quickly build rapport with customers.
Exceptional multitasked
Strong customer service skills
OPERATION SPECIALIST JOB ANALYSIS
Working Conditions
9 Hours/Day 1 PM to 10 PM (fixed)
2 Days off
Company's benefits:
-Night allowance
-Monthly KPIS
-Free German courses
-social and medical insurance
-quarter appraisal
-Discount for family and friends on german courses.
-Development plan
-DFA academy trainings and courses