Company Description

Since 2012, DFA - Accredited German Institute has provided high-level German language courses with a focus on innovation and modern teaching techniques. Supported by a team of highly qualified native and native-like teachers, DFA ensures first-class education. With multiple branches in Egypt and a yearly enrollment of over 4,500 students, the institute combines online and on-site learning. DFA’s certificates are accredited by esteemed German universities, including Goethe University in Frankfurt and Berlin University. In 2022, DFA established "SET - Spracherwerb Testen," a separate entity for managing language proficiency exams for both internal and external students.

Role Description

Conduct One-to-one sessions with new students

Use the flower of service approach to promote and sell DFA services to potential students in person and over the phone

Enroll the needed number of students into incomplete groups or level

Record Students' information on the DFA portal

Coordinate online placement test and sending the test results to the Logistic

Respond to incoming calls from the DFA Hotline, providing students with the necessary Information, redirecting calls when needed and updating activities on the portal

Ensure timely receipt of course fees from students

Take responsibility for petty cash, if required

Generate sales leads that convert into new customers

Build sustainable relationships and trust with customer accounts through open and interactive communication

Do Follow up and absent calls

Meet team's sales targets

Act as the primary contact for Escalations

Support in Orientation, Feedback collection, confirmation, cancellation, surveys, and rescheduling.

Qualifications:

Knowledge

Bachelor's degree in Mass Communication, Marketing, commerce or related field

Experience

Proven experience as a sales representative, Customer Service from 1 to 2 years.

Experience in Sales or Marketing is an added plus

Ability to learn about products and services and describe/explain them to prospects

Proficient in MS Office

Technical Skills

V. good knowledge of English.

Good of German language is an added plus

Soft Skills

Excellent written and verbal communication skills.

Cool-tempered and able to handle rejection and stress in soliciting customers.

Super negotiation and interpersonal skills, including the ability to quickly build rapport with customers.

Exceptional multitasked

Strong customer service skills

OPERATION SPECIALIST JOB ANALYSIS

Working Conditions

9 Hours/Day 1 PM to 10 PM (fixed)

2 Days off

Company's benefits:

-Night allowance
-Monthly KPIS
-Free German courses
-social and medical insurance
-quarter appraisal
-Discount for family and friends on german courses.
-Development plan
-DFA academy trainings and courses