Company Description Jaz Hotel Group, a prominent division of Travco Group International, sets exceptional hospitality standards with a presence across Egypt, Tunisia, UAE, and Zanzibar. Its prestigious portfolio includes renowned brands such as Jaz Hotels & Resorts, Iberotel Hotels & Resorts, Solymar Hotels & Resorts, and Steigenberger Hotels and Resorts. The group also offers unforgettable journeys through its subsidiary cruise lines, Jaz Cruises and Steigenberger Cruises, on the Nile and beyond. With 66 hotels and resorts across 15 stunning destinations and over 21 Nile cruise ships, Jaz Hotel Group is dedicated to creating memorable experiences for guests worldwide.
Role Description This is a full-time, on-site Guest Services Associate role based in Giza. The Guest Services Associate will be responsible for delivering exceptional customer care, greeting guests warmly, assisting with reservations, addressing guest inquiries, and ensuring a seamless and enjoyable guest experience. Additional responsibilities include providing solutions to guest concerns and collaborating with team members to maintain the highest service standards.
Qualifications Strong skills in Guest Services and Guest Service management Proficiency in Customer Service and Reservations processes Excellent Communication skills in verbal and written formats Ability to build positive relationships with guests and colleagues Capability to handle guest concerns effectively with a solutions-oriented approach Previous experience in the hospitality industry is an asset Multilingual abilities are considered a strong advantage