Company Description
RAYA Customer Experience (RAYA CX) has been delivering next-generation BPO and customer experience management services since 2001. Partnering with Fortune 1000 companies across North America, Europe, the Middle East, and Africa, RAYA CX offers tailored customer service, technical support, and global solutions. With a focus on innovation and continuous improvement, RAYA CX leverages advanced technology, robust strategies, and highly skilled talent from competitive labor markets. The company serves diverse industries, ensuring top-tier service and expertise to meet client demands.
Role Description
This is a full-time, on-site position located in Giza for French Speakers with a B2 proficiency level. The role includes providing exceptional customer service, addressing customer inquiries, and resolving concerns efficiently in the French language. Day-to-day duties involve handling customer communications via phone, email, or chat, managing customer accounts, and ensuring a high level of satisfaction with the services. Training will be provided to align new team members with RAYA CX's operational standards.
Qualifications
Proficiency in written and spoken French at a B2 level or higher. Effective communication skills, including active listening and clear, concise responses. Problem-solving and conflict resolution abilities to address customer inquiries effectively. Basic computer skills and familiarity with CRM tools. Ability to work collaboratively in a fast-paced environment while meeting deadlines and goals. Previous experience in customer service or BPO roles is a plus. High school diploma or equivalent (Bachelor’s degree is an advantage).