Help Desk & Technical Support :-

• Provide IT support to employees via phone, email, and on-site troubleshooting.
• Diagnose and resolve hardware, software, and system issues in a timely manner.
• Monitor and maintain IT service quality and user satisfaction.
   

System Monitoring & Preventive Maintenance :-

• Monitor servers, networks, and systems to ensure performance, availability, and security.
• Perform regular system updates, patches, and scheduled backups.
• Proactively identify potential system failures and risks.
   

Asset Management :-

• Maintain and update the IT assets inventory.
• Track asset movement and assignment between employees and departments.
   

Network & System Management :-

• Install, configure, and maintain hardware, software, and systems.
• Troubleshoot network connectivity and performance issues.
• Manage user accounts, access permissions, and secure authentication.
   

Project Collaboration & Documentation :-

• Support the implementation of new systems and software solutions.
• Maintain accurate technical documentation for systems, processes, and changes.
• Assist in system testing, provide feedback, and support quality assurance activities.
• Research emerging technologies and recommend improvements.
   

Security & Compliance :-

• Ensure systems and applications are up to date with security patches.
• Monitor potential security threats and escalate incidents as required.
• Support compliance with internal IT policies and regulatory requirements.