- Contribute to the preparation of the Operations Management Department budget by submitting proposals and expenditure perceptions to the direct manager in order to serve the achievement of the department’s objectives
- Oversee the day-to-day operations of the Operations Department to ensure operations are carried out as planned and adherence to set policies, processes and procedures
- Supervising meetings with department heads to support business process specialists to ensure the implementation of the primary objective.
- Develop company documents on a large scale in addition to policies and operations models, taking into account the applicable quality standards and the best operational activities.
- Develop service level agreement and performance indicators for each process based on the best operational activities and quality standards
- Emphasize the logic of Service Level Agreements and KPIs
- Suggesting the improvement of the quality management system for continuous consistency with business needs
- Responsible for ensuring the quality of documents executed by the Business Development specialist and their implementation within the established work plan.
- Managing efforts to identify, review and improve upcoming operations.
- Implement improvement initiatives based on business analysis after recording the current status and procedures of operations.
- Analyzing the results of the internal and external audit and the performance measurement process to identify areas for improvement.
- Confirmation of the implementation of the annual plan to manage business operations in accordance with the plan
- Monitor and evaluate progress in the change process
- Lead the development team to ensure continuous improvement of service standards
- Overseeing project implementation to ensure project cycle completion and meeting agreed project constants (budget costs, timeframe, scope and quality), standards and objectives
Bachelor's degree in Business Administration, prior experience in business operations management is preferred. Business analysis and project management courses.Experience: 5-10 years in the same fieldAnalytical skillsLeadership skills