Job Summary:
We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
Responsibilities:
Make outbound and follow-up calls promptly and professionally. Follow communication scripts when handling different topics. Respond to customer inquiries in a timely manner. Record and update accurate customer information and feedback. Document all call details according to standard operating procedures. Upsell services and retain customers when possible. Meet performance goals for call handling and quality. Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
Requirements:
Educational Background: Bachelor’s degree. Excellent English verbal communication skills Previous experience in a customer support role. Strong phone, verbal, and written communication skills with active listening. Comfortable working with computers and CRM or SAP systems (preferred). Ability to work flexible shifts, including weekends and holidays. Patience, customer focus, and adaptability to different personality types. Familiarity with Microsoft Office. Ability to multitask and speed typing skills.