About Shiny White Dental Centers

• Shiny White Dental Centers is the leading Dental Service Organization (DSO) in the Middle East,
• Recognized for its advanced expertise in full-arch rehabilitation and comprehensive patient care. 
• With over 500 employees and dentists working collaboratively across multiple branches.
•  Shiny White has built an integrated ecosystem that unites clinical excellence with operational efficiency.
• As a dental organization with a well-established medical and administrative structure, Shiny White ensures seamless coordination between all departments from diagnosis and treatment planning to patient experience and business operations. 
• Our model empowers every team member to contribute to the shared mission of restoring function, esthetics, and confidence through world-class dental care delivered in record time.

Job Description:

Patients’ satisfaction:

•  Accountable for arranging patient’s workflow between reception and clinics
• Communicate with the patients and minimize their waiting time inside the reception handling any issues regarding them to ensure their complete satisfaction and once they are satisfied ask them for a branch review .
•  Handle angry patients and manage complains & prepare ahead daily report .

Commercial:

• Achieve the sales goals and ensure that the branch meets the target with full cooperation with the commercial department & prepare ahead daily report .
• Manage the Additional Discounts with the commercial manager.
• Revise all the daily patients’ payments & prepare ahead daily income report in coordinate with branch accountant.

Admin tasks:

•  Daily call the direct new patients (Packages) to confirm their appointments & reserve slots to start treatment.
•  Ensure that all the patients’ consents are being signed and uploaded on the patient file on the system
•  Responsible for arranging paramedical roasters (assistants & nurses) and & send it weekly to HR.