IT Helpdesk Engineer

Information Technology (IT)

Operations Center

Full Time

???? About DIRECT

Direct is a leading Saudi company and one of the largest in the Kingdom’s travel and tourism sector.

We believe that travel is a passion-driven experience — that’s why we’re dedicated every day to creating smart, innovative solutions that make our customers' journeys easier, smarter, and more enjoyable.

Our team is made up of incredible talents working in a vibrant, creative environment where collaboration thrives. If you're looking for a place to grow your skills and make a real impact, Direct is where you belong!

✅ Key Responsibilities:

- Manage Active Directory (add users, delete users, reset/change passwords).

- Handle network configurations including VLANs, trunking, link aggregation, and port security.

- Possess knowledge of security cameras and NVR/DVR systems.

- Work with firewalls (Sophos / FortiGate).

- Install hardware, software, and peripheral equipment.

- Perform minor repairs and maintenance on hardware, software, and peripherals based on design and installation specifications.

- Monitor and oversee daily computer system performance.

- Evaluate software and hardware and recommend improvements or upgrades.

- Serve as the first line of support for technical assistance.

- Test, deploy, and train end-users on internally developed software applications.

- Troubleshoot network services, perform data backups, and implement security policies for client terminals.

- Perform basic repairs on copiers and printers.

- Prepare accurate and timely reports.

- Document technical knowledge through notes and manuals.

Skills

????Required Qualifications:

- BSc/BA in IT, Computer Engineering, Computer Science, or a related field.

- CCNA certification is required.

- MCSA certification is required.

- Excellent diagnostic and problem-solving skills.

- 1–3 years of relevant experience

- Career Level: Entry Level (Junior)

- Education Level: Bachelor’s Degree

???? Personal Skills:

- Strong problem-solving and analytical abilities.

- Ability to work effectively in a team environment.

- Attention to detail and ability to document technical processes clearly.

???? What We Offer:

- Competitive salary and performance-based incentives.

- Opportunities for professional growth and career advancement within a leading tourism company.

- Comprehensive training and development programs.

- A dynamic and supportive work environment.

???????? Additional Perks:

- Discounts on travel services.

- Incentive programs for top-performing employees.