- Process and fulfill airline ticket bookings accurately and efficiently for individual and group travelers.
- Coordinate with airlines, travel agents, and internal teams to ensure timely issuance and delivery of tickets.
- Handle changes, cancellations, and reissuance of airline tickets in compliance with airline policies.
- Monitor and manage booking queues to ensure all reservations are processed within required timelines.
- Resolve customer queries and issues related to airline bookings, providing exceptional service and support.
- Verify travel documents and ensure compliance with international travel regulations and requirements.
- Maintain up-to-date knowledge of airline fare rules, schedules, and promotional offers.
- Prepare and review daily, weekly, and monthly reports on ticketing activities and fulfillment metrics.
- Assist in the development and implementation of process improvements for airline fulfillment operations.
- Collaborate with the technology team to optimize the online booking system and mobile application for airline services.
Minimum of 2 years and maximum of 4 years of experience in airline ticketing, fulfillment, or a related travel operations role.Proven ability to work efficiently in a fast-paced, office-based environment.Strong attention to detail and accuracy in processing airline bookings and documentation.Excellent communication and interpersonal skills for effective coordination with clients and partners.Familiarity with global distribution systems (GDS) such as Amadeus, Sabre, or Galileo.Ability to handle multiple tasks and prioritize workload to meet deadlines.Customer-focused mindset with a commitment to delivering high-quality service.Problem-solving skills to address booking issues and resolve discrepancies.Proficiency in using office productivity software and travel management platforms.Willingness to stay updated on industry trends, airline policies, and travel regulations.