- Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
- Assist clients with booking travel arrangements, including flights, hotels, tours, and Hajj & Umrah packages.
- Provide detailed information about travel products, services, and policies to ensure customer satisfaction.
- Resolve customer issues, complaints, or concerns efficiently, escalating complex cases as necessary.
- Maintain accurate records of customer interactions and transactions in the company’s CRM system.
- Collaborate with internal teams to ensure seamless service delivery and resolve operational issues.
- Stay updated on travel regulations, visa requirements, and destination information to provide accurate guidance.
- Promote special offers and tailor-made packages to meet the unique needs of each traveler.
- Support the rollout and adoption of the company’s online and mobile booking platforms.
- Contribute to a positive, customer-focused team environment and uphold company values in all interactions.
1-3 years of experience in a customer service or travel-related role.Excellent verbal and written communication skills in English.Strong problem-solving abilities and a customer-centric mindset.Ability to handle multiple tasks and prioritize effectively in a fast-paced office environment.Familiarity with travel booking systems and online platforms.Attention to detail and accuracy in handling customer information.Ability to work collaboratively within a team and independently when required.Flexibility to adapt to changing customer needs and business priorities.Professional demeanor and a commitment to delivering high-quality service.Willingness to learn about new travel products, services, and technologies.