- Respond promptly to customer inquiries via phone, email, and chat.
- Manage order-related issues, returns, and complaints effectively.
- Provide accurate information about products, orders, and company policies.
- Follow up with customers to ensure issues are fully resolved.
- Collaborate with internal teams (Sales, Operations, Logistics) to improve customer experience.
- Maintain detailed records of customer interactions using CRM tools.
Bachelor’s degree in Business, Communication, or a related field.1–3 years of experience in customer service, preferably in eCommerce or retail.Excellent communication skills in Arabic and English (spoken and written).Strong problem-solving skills and ability to stay calm under pressure.Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zendesk, HubSpot, Zoho).Experience handling B2B clients or working in a fast-paced startup environment.Familiarity with order management and logistics coordination.A proactive, team-oriented attitude and commitment to delivering outstanding service.