- Oversee and manage all inbound tourism operations, ensuring seamless travel experiences for international clients.
- Develop, implement, and optimize tour packages tailored to diverse customer segments and market trends.
- Coordinate with local suppliers, hotels, transport providers, and guides to secure the best services and rates.
- Monitor and evaluate customer feedback to continuously improve service quality and client satisfaction.
- Lead, mentor, and support a team of tourism professionals to achieve operational excellence.
- Establish and maintain strong relationships with international travel agencies and partners.
- Ensure compliance with all relevant regulations, health and safety standards, and company policies.
- Analyze market trends and competitor offerings to identify new business opportunities.
- Prepare and manage budgets, forecasts, and financial reports for inbound tourism activities.
- Handle escalated customer issues and resolve them promptly to uphold the company’s reputation.
Minimum of 10 years of experience in inbound tourism management or a related field.Proven ability to manage and coordinate multiple projects simultaneously.Strong organizational and leadership skills with a keen attention to detail.Excellent communication and negotiation abilities.Demonstrated experience in building and maintaining supplier and partner relationships.Ability to analyze data and market trends to inform decision-making.Customer-focused mindset with a passion for delivering outstanding service.Proficiency in relevant travel management software and office applications.Ability to work effectively in an on-site, fast-paced environment.Flexibility to adapt to changing priorities and travel industry dynamics.