Job Summary:
We're seeking an experienced and motivated Customer Excellence Team Leader to lead a team of customer service representatives in delivering exceptional customer experiences. The successful candidate will be responsible for managing a team, driving customer satisfaction, and ensuring that our customers receive the highest level of service.
Key Responsibilities:
- Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and complaints to identify areas for improvement.
- Coach and develop team members to improve their skills and performance.
- Ensure that customer service standards are met and exceeded.
- Collaborate with other departments to resolve customer issues and improve processes.
- Analyze data and metrics to identify trends and opportunities for improvement.
Requirements:3-5 years of experience in customer service or a related field.Strong leadership and management skills.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and prioritize tasks effectively.Strong analytical and problem-solving skills.Experience with customer service software and technology. Nice to Have:Experience in a leadership role in a customer-facing department.Knowledge of customer service metrics and benchmarks.Certification in customer service or a related field.