The responsibility of this role is to ensure the continuity and efficiency of the applications, websites and mob apps deployment and support. This position combines end-user technical support with deep expertise in servers, databases, and software applications to resolve complex issues.
Key Responsibilities:
Advanced Technical Support: Provide solutions for complex technical issues that cannot be resolved by the basic support team.
Database Management: Diagnose and resolve ERP-related database issues, such as performance slowdowns, connection errors, or data corruption.
Server & Infrastructure Support: Monitor and maintain ERP servers, addressing issues related to performance, availability, and security.
Troubleshooting & Root Cause Analysis: Utilize advanced diagnostic tools to identify and fix underlying software/system errors.
Collaboration with Development Teams: Work closely with developers to implement permanent solutions for recurring issues or apply system updates.
Documentation & Reporting: Prepare detailed technical reports on issues and resolutions, and document operational procedures to ensure institutional knowledge.
Preventive Maintenance: Perform routine maintenance tasks such as database backups and system integrity checks.
Hardware & networks: Perform routine maintenance tasks for the company hardware and networks.
Experience: Minimum of 3 years in technical support, preferably with web applications deployment and support.Databases: Strong knowledge of databases (e.g., SQL Server, Oracle) with excellent skills in writing complex SQL queries.Servers: In-depth understanding of server operating systems (e.g., Windows Server, Linux) and networks.Programming: Basic knowledge of programming or relevant languages (e.g., C#, Java) to understand system architecture.Analytical Skills: Exceptional ability to analyze complex problems and break them down into manageable components.Communication Skills: Strong ability to communicate effectively with both end-users and technical teams.Education: Bachelor’s degree in computer science, software engineering, or another technical field.