- Technical Support & Audits: Provide technical support to the maintenance team, visit sites for audits, and evaluate technicians' and supervisors' performance.
- Planning & Coordination: Develop and manage maintenance schedules, optimize resource allocation, and coordinate branch activities to ensure efficient operations.
- Customer Interaction & Follow-ups: Follow up with customers regarding quotations, explain justifications, and ensure approvals. Support the collection team in facilitating receivables.
- Performance Monitoring & Reporting: Track maintenance activities, analyze performance metrics, and implement corrective actions for recurring issues. Submit technical reports to customers and management.
- Compliance & Quality Assurance: Ensure all maintenance activities comply with SLAs and contractual obligations, maintaining high service quality and response times.
- Issue Resolution & Customer Satisfaction: Address customer complaints, maintain strong client relationships, and provide updates on maintenance activities.
- Process Improvement: Identify and implement improvements to enhance efficiency, service quality, and safety standards.
Bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering or a related field.3 to 5 years of proven experience in service operations, preferably within the elevators and escalators industry.Strong technical knowledge of elevator and escalator systems, components, and maintenance procedures.Demonstrated experience in supervising field teams and managing service schedules.Excellent problem-solving and analytical skills with a keen attention to detail.Outstanding communication and interpersonal abilities to interact effectively with clients and team members.Proficiency in using service management software and Microsoft Office applications.Solid understanding of safety standards, ISO certifications, and regulatory compliance.Ability to work independently and manage multiple priorities in a fast-paced environment.Willingness to travel within Alexandria and occasionally to other branches as required.