Provide support for computer-related issues, including hardware and software troubleshooting.
- Assist users with problems through phone, in-person, or online channels.
- Install, configure, and update computer systems and software.
- Ensure the safety and security of digital files and systems.
- Operate and maintain cameras, alarms, and other related devices. Requirements:
- Proficiency in using Windows 10 and 11, Teams, Zoom, and Mac computers.
- Strong understanding of IT security and system maintenance.
- Relevant IT certifications (preferred but not mandatory).
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus