Project Planning & Initiation

• Understand project scope, deliverables, timelines, and cost estimates from the presales team.
• Obtain internal approvals to proceed and define project tasks, resource allocation, and schedules.
• Identify project risks and upload relevant documents to Odoo.
• Assign and coordinate resources, ensuring the installation and maintenance manager is involved in project details.

Project Execution & Monitoring

• Oversee procurement, supply, and payment follow-ups until final delivery to the customer.
• Conduct regular project progress meetings with customers and provide updates.
• Monitor project timelines, ensuring adherence to schedules and making necessary adjustments.
• Ensure project deliverables meet customer requirements and quality standards.
• Maintain positive relationships with clients and stakeholders.

Leadership & Team Management

• Review project performance and implement best practices to improve efficiency.
• Serve as the escalation point for critical project issues and risks.
• Ensure alignment between project execution and the company's strategic objectives.

Project Closure & Reporting

• Ensure completion of all deliverables and proper project documentation.
• Follow up on invoicing, payment collection, and final project closeout.
• Provide reports on project performance, lessons learned, and recommendations for process improvement.

Stakeholder & Customer Management

- Maintain strong relationships with customers, ensuring high satisfaction and immediate response to their inquiries.

- Ensure all customer requirements are met while proactively addressing any issues to prevent complaints.

- Communicate project progress effectively with stakeholders, including senior management, clients, and cross-functional teams.

- Ensure transparency in project execution through regular reporting and status updates.