Job Overview: 

We are seeking a dedicated and passionate Operations Manager to oversee the planning, design, and implementation of play-based programs and developmental activities for children. The ideal candidate will combine knowledge of child development, education, and play theory to create engaging, inclusive experiences that promote physical, social, cognitive, and emotional growth.

Key Responsibilities:  

• Manage Play & Development Team
• Manage Reception Team
• Program Design & Development
• Staff training & Supervision
• Event Engagement
• Responsible of Clubliko activities (GA, FT, Camps and Events)
• Evaluate And Monitor the team

Program Design & Development: 

• Lead the development and implementation of innovative play-based activities and developmental programs.
• Design tailored programs to meet the developmental needs of participants based on age, abilities, and interests.
• Collaborate with team members to ensure all programs are inclusive, engaging, and accessible.
• Creating and executing curriculums for special programs like Schools and Nurseries filed trips; summer & Winter camps ; After school activities program.
• The department of Play and Development will be completely responsible for the children joining those camps and trips the entire time they are available.

 Staff Training & Supervision:

• Train and support staff and interns in best practices for facilitating developmental play to lead a group of fun and energetic
• Supervise and manage the performance of program staff, ensuring they follow policies and protocols.
• Provide guidance on child safety, behavioral management, and effective teaching strategies.
• Daily Play facilitation includes: Cooking, Art, Theatre, Outdoor Play, and indoor play

 Events Engagement:

• Actively seek feedback from participants and stakeholders to ensure programs meet event’s owner needs.
• Organize events, workshops, and informational sessions on the importance of play and child development.
• Responsible of all Events preparations and details, and arrange it upon Clubliko Vision.
• Clubliko participate in outside events for kid’s entertainment (outside birthdays, schools events, summer events, Ramadan events…) The P&D depresponsible of Planning and preparing for all outside events.

 Monitoring & Evaluation:

Track participant progress and developmental milestones through regular assessments. P&D Manager o Evaluate the effectiveness of play-based programs and modify as needed to improve outcomes. o Ensure compliance with all regulations and safety standards.

Budget Management: 

• Assist in managing the budget for play and development programs, ensuring resources are allocated effectively.
• Monitor and report on program expenditures to ensure cost-efficiency. o Responsible of making an inventory for all materials used in P&D acitivities. 

Research & Innovation: 

• Stay updated on the latest research and trends in child development, play theories, and educational methodologies.
• Implement new ideas and best practices in the design and delivery of programs.

 Customer Feedback: 

• Monitor and Analyze Feedback: Gather and analyze customer feedback regarding play products, activities, and services. Identify areas for improvement and report findings to management.
• Customer Communication: Ensure timely responses to customer inquiries and complaints. Enhance the overall customer experience by addressing concerns and offering solutions.

 Purchasing: 

• Procure Materials: Oversee the purchasing of materials, equipment, and resources related to play and development programs, ensuring high-quality products and value for money.
• Budget Management: Manage the budget for purchasing and ensure that expenditures align with allocated funds. Provide forecasts and reports on purchasing activities. 

Storage: 

• Inventory Management: Ensure the efficient storage of materials and products, maintaining an organized inventory system.
• Stock Control: Regularly monitor stock levels, performing audits and replenishing supplies as needed to avoid shortages or overstock situations.
• Space Optimization: Optimize storage space to accommodate