- Respond to incoming requests for technical assistance via phone, email, chat, or in person.
- Diagnose and troubleshoot technical problems related to [mention specific products/services].
- Provide step-by-step instructions or guidance to users to resolve issues.
- Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams.
- Follow up with users to ensure their issues have been resolved satisfactorily.
- Maintain a positive and professional demeanor when interacting with users.
English Level B2/ c1Communication SkillsFlexibility to work night and overnight shifts (first shift ends at 11 PM, last shift ends at 6 AM)Willingness to work fixed weekends during the initial 50-day training period, and rotational weekends thereafterExperience in a customer service field is a plus