- Acknowledge customer’s complaints immediately.
- Investigate and coordinate with different business units for needed action.
- Keep proper documentations for all complaints.
- Specify root causes of complaints upon investigation results.
- Perform necessary follow ups.
- Provide daily report of new cases & pending cases updates.
Position Title: CRM and Complaints Specialist Educational Requirements: Bachelor Degree in Business administration or a related fieldSpecial Certification or Training Required: N/ARequired Industry Experience: 2 - 4 years of experience Technological Requirements: Very good command of Microsoft suitsLanguage Requirements: Very good command of English; spoken and written