Job Title: Sales Customer Service Agent. outbound b2b client service, sales,

Job Location: Remote

Job Type: Full-time

Job Description:

outbound Sales Customer Service Agent to join our dynamic team. The ideal candidate will act as the first point of contact for our customers, providing exceptional service while promoting our products and services. This role combines sales expertise with outstanding customer service skills to ensure customer satisfaction and drive business growth.

Key Responsibilities:

• Customer Service Excellence:
• Respond promptly to customer inquiries via phone,
• Resolve customer complaints and provide solutions to ensure satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Sales Support:
• Identify customer needs and recommend suitable products or services.
• Upsell and cross-sell products to meet sales targets.
• Handle orders, returns, and follow up on transactions to ensure a seamless experience.
• Administrative Tasks:
• Maintain accurate records of customer interactions and transactions.
• Generate sales reports and provide insights for improvements.
• Collaborate with the sales team to address client needs.
• Product Knowledge:
• Stay updated on product features, services, and company policies.
• Provide detailed and accurate information to customers regarding products.

Why Join Us?

• Competitive salary with performance-based bonuses.
• Comprehensive training and development programs.
• Opportunity for career growth within a supportive team.
• Friendly and inclusive workplace culture.

Skills

Qualifications and Skills:

• Proven experience in outbound b2b client service, sales,
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills with a customer-centric approach.
• Proficiency in using CRM software and MS Office Suite.
• High school diploma or equivalent; additional certifications in customer service or sales are a plus.