Company Description
Mamiba is a leading designer, manufacturer, and distributor of hospitality solutions for hotel rooms, bathrooms, and spas in the Middle East and Africa. With over a decade of experience, Mamiba has built a reputation for top-quality products trusted by major players in the hospitality industry. We pride ourselves on our innovative and personalized approach to our clients, offering tailored solutions and maintaining high standards of service.
Key Responsibilities- Provide technical support to end-users, troubleshooting hardware, software, and first line network issues.
- Install, configure, and maintain computer systems, OS, software, and peripherals.
- Respond to IT support requests via phone, email, ensuring timely resolution.
- First Line Support network infrastructure, including switches, routers, and firewalls.
- Collaborate with other IT team members to implement system upgrades and patches.
- Document technical procedures, issue resolutions, and system configurations.
- Good Knowledge for CCTV (analog , IP)
- Good Knowledge VOIP
- IT stock and assist management
Qualifications & Skills- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in IT support, helpdesk, or a similar role.
- Basic knowledge of Windows Server and Active Directory
- Hands-on experience with networking concepts (LAN/WAN, DHCP, DNS, etc.).
- Familiarity with virtualization technologies (VMware ) is a plus.
- Proficiency in Office 365 administration and other cloud-based platforms.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, are a plus.