- Create customer account collection analysis, Aging Reports
- Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
- Identify issues causing delay in payment
- Achieve set collection plans by completing customers’ visits.
- Reduce overdue amounts by strategic actions and standard collection actions
- To follow up reconciliation of the customers ( monthly, quarterly and yearly)
- Create Bad-Debt and Credit Memo Reports for your portfolio
- Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
- Ensure customers received all issued invoices.
- Verify customers’ accounts balance with company’s balances to ensure proper reconciliation.
- Provide daily updates to ensure proper collections.
- Ensure receipt voucher is kept safe at all times and handed over to cashier when voucher is full.
- Ensure depositing the daily cash collections to the cashier.
- Escalate collection issues to Manager
- Monitor and report monthly KPIs
- Be part of the Project Team involved in the implementation
- Clearly communicate analysis and recommendations to leadership
- Perform Collections Department projects as directed by management.
- Cash application if required.
Bachelor in accounting, finance, banking, business, or a similar field.1 to 3 years' experience as a credit officer or ARGood communication and negotiation skillsVery good experience in using ERP systemGood knowledge of using Tax portal and E-invoicesOutstanding analytical capability with attention to detailAbility to clearly deliver executive-level communicationsAdvanced user of MS Excel/ Google Sheet (including pivot tables and data manipulation)Very good knowledge of Cash collection and Billing processEnd to end process understanding of the A2C operating model, ideally with a track record of DSO and cash collection sustainable performance improvement.Experience working in a multinational environment in a matrix management structure.AR settlement negotiations with largest customers and senior individualsWillingness to learnThrive as a team player in a fast paced environmentDetail-orientedProblem-solving skills which require exercising independent judgmentExcellent organizational skills and the ability to work well under pressure.Strong ethical behavior and the ability to work with sensitive financial information.