- Create and manage CVM campaigns.
- Availing retention offers through CVM campaigns to reduce churn and increase revenue
- Regularly track and manage churn process and trends.
- Analyze customer behavior and monitor marketing campaigns for retention and churn.
- Responsible for identifying customer needs and guiding the work through developing the program vision and road map.
- Ensuring that the product supports the company’s overall strategy and goals.
- Monitor competitive landscape to identify industry trends and best practices.
- Manage retention rate and minimize churn percentage.
- Provide insights report to work on churn reasons and customer
- Act as focal point with concerned stakeholders (Commercial) to implement needed enhancements to increase retention rate and save customer’s base.
- Responsible to provide required training for retention team to enhance their handling and communication skills.
- Take initiatives in customer satisfaction via process improvement plans and efficient reporting.
7 years of CVM experience.Ver high analytical skillsStrong leadership skills. Fluent in English.Advanced Microsoft skills.Strong Communication Skills.