Job Title: Customer Community Manager

Location: 10th of Ramadan City

Company: Memaar Degla Real Estate Development

Memaar Degla, a leading real estate development company, is seeking an experienced Customer Community Manager to build and enhance a strong customer community. This role will be responsible for fostering positive customer interactions and providing a comprehensive, satisfying experience to boost customer loyalty and satisfaction.

Key Responsibilities:

1. Community Building and Customer Engagement:

• Design and implement strategies to foster a sense of belonging and build an active, engaging customer community.
• Organize virtual and in-person events, workshops, and informative sessions to encourage customer interaction and share valuable insights on residential projects and community needs.

1. Customer Data Analysis and Personalized Planning:

• Gather and analyze customer data using Customer Relationship Management (CRM) tools, providing strategic insights for a better understanding of customer needs.
• Generate regular reports on customer engagement and recommend service and project enhancements based on data-driven insights.

1. Comprehensive Multi-Channel Customer Support:

• Oversee customer communication across multiple channels (phone, email, website, social media) to ensure seamless and effective customer service.
• Follow up on customer inquiries and complaints, ensuring timely and efficient resolution by coordinating with internal teams like maintenance and after-sales service.

1. Enhancing Customer Experience and Loyalty Programs:

• Develop and implement customized loyalty programs, encouraging customers to engage with company initiatives, boosting long-term satisfaction and loyalty.
• Monitor customer satisfaction at each stage of the project, conduct regular surveys, and create action plans to continually enhance the customer experience.

1. Managing the Customer Digital Platform:

• Develop and manage digital platforms where customers can track projects, ask questions, and interact with the company and other clients.
• Improve the user experience on the platform based on customer feedback, ensuring access to all necessary information and features.

1. Coordination with Marketing and Sales Teams:

• Collaborate closely with marketing and sales teams to execute strategies that enhance interaction with prospective and current customers.
• Share customer feedback with internal teams to refine services and products in line with customer expectations.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 10 years of experience in customer relations or customer service, preferably in the real estate sector.
• Proficiency in data analysis and advanced CRM systems.
• Excellent communication skills with the ability to build strong customer relationships.
• Leadership skills with the ability to develop teams and provide innovative solutions to enhance the customer experience.

To Apply:

Please submit your resume to [Click to show email] and mention the job title in the email subject line.

Application Deadline: November 06, 2024.