RugMorph is looking for active Contact Center Representatives to join our growing CS team. We provide proactive support to our customers so we keep them engaged rather than letting our team solve repeated problems, we fix it once and for all. The CS team plays an important role in the customer journey to full-fill our promise of a "hassle free service".



 

Responsibilities

·  Answer calls from customers and assist them with their queries.

·  Keep customers' information up to date on the internal CRM system.

·  Assist customers with their queries, provide information on products, and take payments over the phone.

·  Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.

·  Ensure that all sales and products/services sold are logged on the CRM system.

·  Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.

·  Escalate customer complaints to the complaints team or management.

·  Work in line with company KPI’s regarding call incoming volume and service levels.

·  Ensure customers are kept up to date with the progress of their request or service.

Requirements

·  Detail-focused, with good problem-solving skills

·  Strong customer service skills

·  Previous experience using an in-house CRM system

·  Able to work in line with company KPIs

·  Excellent communication skills, both written and verbal

·  Able to multi-task effectively